SHOPPING
Yes, you can add items to your cart and check out later. However, please note that items are not reserved and may be sold out before you check out.
We try our best to ensure that the images and descriptions of the products on the website are consistent with the actual product, but the color of the product may vary slightly due to shooting light and monitor differences.
You can browse our product catalog, select the items you like, choose the appropriate size and color, and click “Add to Cart”. When you have completed your shopping, click the shopping cart icon and follow the prompts to complete the checkout process.
We have no limit on the number of items in your shopping cart, you can add as many items as you want. However, please note that stock availability may affect your final purchase.
We do not currently offer a reservation service for items. Please continue to monitor the website or sign up for email alerts so that you can purchase the item in time when it is available again.
The easiest way is to check our size chart. We include a handy size and fit guide on each product page. The guide shows the measurements for each style, such as waist, chest, and length. If you’re still unsure, or if you have any questions, please contact us.
Yes, we restock our most popular styles regularly! Please send us an email with the subject line “Notify me when it’s back in stock.” You will be notified once the style is available again.
Unfortunately, only one promotional/discount code can be used per order at checkout.
Once you have completed your purchase, you will receive a confirmation email. Once your order has been shipped, we will send you a tracking number so you can track your shipment. If you have a Brioris account, you can track all your orders by logging into your account.
MY ACCOUNT
Yes, you need an account to place an order. Guest checkout is not available. Your account contains the shipping address and contact information, which is necessary for us to process the order.
If you want to cancel your order, please contact our customer service staff.
If your account is locked due to multiple failed login attempts, please contact our customer service team and they will assist you in unlocking your account.
We take your privacy and information security very seriously. Your account information will be kept strictly confidential and will not be disclosed to third parties. Please refer to our privacy policy for more details.
To change or update your account password, go to the My Account login page and select “Forgot Password.” Follow the prompts to receive an email link to update your account password.
Multiple accounts can be created using different email addresses. If you place an order using a new email address, the new account will not be created until you complete the setup process and create a password for that email address. Unfortunately, multiple accounts using different email addresses cannot be combined in our system, so we recommend registering with only one account so that you can track your orders in one place.
If you wish to delete your account, please contact our Customer Service Team by emailing: [email protected]
We are sorry to see you go. If you wish to be removed from our mailing list, simply select “Unsubscribe” at the bottom of any newsletter email.
ORDERS AND PAYMENTS
We support PayPal and many major credit card payments (such as Visa and Mastercard). You are free to choose the payment method that best suits you at checkout.
An order being processed means that we are preparing your item, including packaging and processing paperwork. An order being shipped means that your item has left our warehouse and is on its way to your address.
We do not currently support specifying a delivery time. Orders will be shipped as soon as they are processed and will arrive according to standard delivery times.
Log in to your account and go to the “My Orders” page, where you can view the details and status of all your orders. If you have any questions, please feel free to contact our customer service team.
Although we will make every effort to fulfil your entire order, in rare cases we may need to cancel one or more items based on stock availability. If we are unable to fulfil your entire order due to an item being out of stock, you will receive a cancellation email and we will refund the cost of the unshipped items.
If you do not receive an order confirmation email, please check your spam or junk mail folder as it may have been filtered. If you can’t find it, please contact us and someone from our fantastic Customer Satisfaction team will be happy to resend it to you.
Unfortunately, we cannot change the items in an order once it has been placed. However, we can cancel an order at any time before it is shipped. You can then place a new order for the correct product.
Oh no! We’re sorry you haven’t received your order yet. Please double-check that the shipping address on your order matches your location. If it does, check with your neighbors and/or building manager to make sure no one has received your package by mistake.
Sometimes, order tracking may get stuck or cannot continue to be shipped. Don’t worry, we’ll help you.
If your order tracking shows that it has not been shipped, there may be two reasons:
1. Your order may have been shipped, but due to the distance of the destination or the workload of the courier, the first scan may not be carried out until a few days after you receive the shipping notification. Sometimes the courier may scan more or less times, depending on their workload or the package is on its way to the courier’s sorting center.
2. The order may take additional processing time to complete. Sometimes, if there is an address or payment problem, we need to do additional verification. Other instances where processing may be delayed are due to site-wide promotions, product launches, etc.
If your order tracking is delayed or takes too long in transit, the order will show an “In Transit” status until it reaches the next shipping hub in transit. Unfortunately, we cannot control how fast couriers can deliver packages and there may be delays beyond our control. If your package remains in the “In Transit” status for more than 7 days, please contact us to investigate further.
If your international order is held, held in transit, or requires verification:
Your international orders may require additional verification as required by your country’s customs regulations, so we require that you provide an invoice to your country as proof of purchase.
In some cases, your country will issue an invoice for customs duties that need to be paid. Brioris is not responsible for customs duties and/or duties and taxes, and you will need to remit payment in order to receive your package.
RETURNS
First of all, we are sorry that you received a defective product, please rest assured that you will be entitled to a full refund via your payment method and enjoy free return shipping.
Unless the return is due to product quality problems or wrong shipment, the return shipping cost is borne by the customer. Please use a tracking service to return the product to ensure safe delivery.
You have 20 days from the date of receipt to submit and return your order.
We are sorry that you had a problem with your order. Please contact customer service with details about the issue and they will resolve it as soon as possible.
Shipping costs are non-refundable unless the item is defective (faulty/damaged/wrong).
Unfortunately, items marked as sale are not eligible for return or exchange. We accept returns on full-priced items purchased with a discount code. But if the item is defective/damaged/wrong, we will give you a full refund with free return shipping.
SHIPPING & DELIVERY
During peak sales periods, delays may occur due to the high volume of orders. We will try to ensure that orders are processed and dispatched as quickly as possible and will notify you of any delays.
Yes, you will need to write to us to inform us of the delayed delivery date and we will make the necessary arrangements. Please email [email protected].
Customs inspections may cause delays, especially in international orders. We cannot control the timing of customs inspections, but we will try to ensure that packages pass smoothly. Please contact your local customs office for more information.
International orders may incur customs duties and import taxes in your country. Please note that these charges are borne by the customer.
We do not currently offer expedited processing. All orders are processed on a first come, first served basis and take 48 hours to process.
Yes, we ship worldwide.
Orders will be shipped through partnerships with multiple logistics companies that operate only on weekdays (Monday to Friday). Please check the Shipping Policy for specific details.
Delays can be caused by factors such as bad weather, holidays, customs clearance or unexpected circumstances. Please understand that these delays may occur.
If a delivery fails, you can reschedule another delivery. After two failed deliveries, the package will be returned to us and the customer will pay for the re-delivery again.
PRODUCTS
We use a variety of fabrics depending on the style and design. You can find detailed information about the fabric composition on the product page.
Dry cleaning is recommended. Avoid machine washing or hand washing to prevent shrinkage and deformation. For daily cleaning, use a garment brush and a steam iron to remove wrinkles.
A high-quality men’s jacket usually has sturdy and textured fabric, neat stitching, a good fit, smooth and durable hardware, and is crisp and does not easily deform when worn.
